Reviewing through your post, the link provided appears to point to a private community that requires registration to access. As such I would suggest one of the following as a next step:
1. If this is located in your community hosted with Jive, please submit a case in your secret customer group and an member of our support team should be able to access your instance directly for additional investigation.
2. If you can summarize the issue you are seeing here in this public discussion I can review through the behavior and provide any insight I might have.