I'm also facing an issue that I can't solve: some of the users do not receive the points they should when they accompalish the quests. I have tried to distribute them manually but it's not working. These users are playing correctly (i haver checked personally) and using the right flow but the system is simply not distributing the points, even when I upload de CSV file.
Who can help me with that?
Thanks in advance!
I see that a Support Member will be assisting in the case you created in your Private Support Space.