1 Reply Latest reply on Jun 1, 2016 7:09 AM by jesse.fuller

    Can´t connect to Video Portal

    frank.demes

      We lost the connection to the Videoserver hostet by JIVE

       

      com.jivesoftware.service.reco.http.client.InvalidExecutionException: send exception: Connection to https://in.genius.jivesoftware.com:443 refused

       

      We get an 403!

       

      Quota expired?

       

      Login is Valid, Licence is valid.

       

      Any tips to pinpoint the problem?

        • Re: Can´t connect to Video Portal

          Hi Frank,

           

          From the error above this appears to be related to the recommender service connection in your instance (admin console >> system >> settings >> activity engine).

           

          However, in order to troubleshoot this behavior further I would suggest submitting a case in your secret customer group here in the Jive Community so that the next available support engineer can assist with investigations specific to your instance.


          Thanks,

          Jesse