3 Replies Latest reply on Jun 2, 2016 9:16 AM by Donna Skoog

    Quest activities and reward points are calculating erratically

    pgeiger@red-thread.com

      We are still in the set-up process but I have created several quests and myself and another colleague noticed that in some cases although the quest event has been completed it is not calculating. Is this a known issue or is there a lag time or what could be happening? I cannot promote rewards to the community if there are issues b/c I am the only community manager for 500 people and I cannot be getting emails complaining that their points are not being tallied properly. Anyone else have the same issue?

       

      Thank you!