I know my Jive username and password but it simply asks for a URL, when I enter the URL for the social group, it says page not found because it doesn't start with "jive."
Reviewing through your description I am unclear on the issue you are seeing. In order to better understand, could you please provide screenshots of the following:
1. A screenshot of the error you are seeing
2. A screenshot of the page where you are seeing the request for a URL
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