4 Replies Latest reply on Jun 21, 2016 8:52 AM by jesse.fuller

    Jive iOS app - Authentication Failed The username or password was incorrect

    tallamr

      I keep getting the below error while trying to access my company Jive using my iPhone 5s.

       

      Authentication Failed

      The username or password was incorrect

       

      The app version is v3.3.4 (38)

       

      I am able to to login to the same link https://xyz.pega.com/ from browser using my username & password.

       

       

      The app working fine for the last 1 year, though occasionally I used to get authentication error, reinstalling the app used to fix the issue. i am getting this error for last 3 days (after I manually logged out), and reinstalled and restarted phone without any success.

       

      Is the App authentication changed or stopped working for everyone? Pls help fix this issue, as I use this app to primarily contribute to my company jive space.