We are having trouble printing out a document from our platform. We have an image in a native Jive document, and when we convert to PDF so we can print, the image is not transferring to the PDF. Please advise. I can send someone access to the specific file if needed.
Reviewing through your description you might be running into an issue being tracked as JIVE-38806, where images can fail to render after being converted to a PDF. However, to confirm, I would recommend submitting a case in your customer group here in the Jive Community where the next available support engineer can assist with further investigations. When you submit the case, if you could include a link to the content this should assist the support member.