1 Reply Latest reply on Jun 20, 2016 2:14 PM by jesse.fuller

    Jive Idea Plugin is not working

    SunilKr

      Hi All,

      I installed Idea-8.0.1.0 plugin jar on my local jive instance 8.0.1.0 but even after successful installation, the Idea tab is not come up. Not even to create idea option in website.

      I also restarted the cargo.

      In sbs log, I am getting message like " There is not licence for the Ideas module. This feature will be disabled"

       

      Idea+Plugin.PNG

       

      sbs+log.PNG

       

      Could you please suggest here?

      Thanks for your help !!

       

      -Sunil

        • Re: Jive Idea Plugin is not working
          jesse.fuller

          Hi Sunil,

           

          From the error snippet above, it appears your instance is not licensed for the ideation module. As such I would recommend reaching out to your account manager, who should be able to assist in getting your instance licensed for this module.

           

          For more information on the Ideation module, you might also find the following helpful: Ideation - Getting Started

           

          Lastly, if you are already licensed for this module and are still receiving the error above, please submit a case in your secret customer group here in the Jive Community so that the next available support member can assist with further investigations specific to your instance.

           

          Thanks!

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