1 Reply Latest reply on Jun 23, 2016 7:40 AM by jesse.fuller

    Jive 5.0.2 Video Plugin: video uploads but never encodes

    ChristinaRoosen

      We're using Jive SBS 5.0.2.1 with video plugin 5.0.2. I successfully uploaded videos as recently as Monday. However, videos uploaded yesterday and today seem to never encode.

      For example our video http://community.aspect.com/videos/1211 was uploaded yesterday, and still shows as 'Your video is currently encoding. It will be available soon'

       

      I realize we're using a down-rev version of the platform and plugin, but we don't have the option to upgrade at this time and we recently renewed our agreement.

      My marketing team is waiting to send a big customer conference follow-up email once I have all this content posted, so I appreciate your help as soon as possible. Thanks.