6 Replies Latest reply on Jul 13, 2016 2:49 PM by jesse.fuller

    Inbox search isn't working properly - shows no results when a direct message was in fact sent to that user


      When I search for a users in my inbox to confirm whether I've sent them a message in the past, such as a personal welcome message, the results show that I haven't. However, when I manually go through all messages, I find that I have in fact sent the user a message.


      I always double check this before sending a personal message because I don't want to look like an unorganized community manager and send a duplicate message... BUT, because of this I have accidentally done sent a duplicate messaging (looking like a fool) and thus, now search and manually look to confirm (sometimes I just forget to note the date in the spreadsheet I maintain).


      Has anyone experienced this too? Is this a bug that I need to create a case?