1 Reply Latest reply on Jul 12, 2016 1:17 PM by ryanrutan

    Fail to retrieve groups from Sandbox

    diego.guiterrez@lucidworks.com

      Hey, I'm trying to retrieve the groups from Jive's sandbox through the REST API by performing the following requests:

       

      1. https://sandbox.jiveon.com/api/core/v3/places?filter=type%28group%29&count=100&startIndex=0
      2. https://sandbox.jiveon.com/api/core/v3/places?sort=titleAsc&fields=%40all&filter=type%28group%29&count=100&startIndex=10…
      3. https://sandbox.jiveon.com/api/core/v3/places?sort=titleAsc&fields=%40all&filter=type%28group%29&count=100&startIndex=20…
      4. https://sandbox.jiveon.com/api/core/v3/places?sort=titleAsc&fields=%40all&filter=type%28group%29&count=100&startIndex=30…
      5. https://sandbox.jiveon.com/api/core/v3/places?sort=titleAsc&fields=%40all&filter=type%28group%29&count=100&startIndex=40…
      6. https://sandbox.jiveon.com/api/core/v3/places?sort=titleAsc&fields=%40all&filter=type%28group%29&count=100&startIndex=50…

       

      The first two requests were successful. The next two requests return http status code 500, with the message:

      System Error

      We're sorry but a serious error has occurred in the system.

       

      The last two requests were successful too.

       

      Not sure what's the reason for this failure. I tried with different batch sizes and also with different sort types, but the requests are failing eventually with the same error. Any ideas on hot to solve this?