6 Replies Latest reply on Jul 18, 2016 7:40 PM by Toby Metcalf

    Active - Participating - Contributing Users: How do you use this info?

    Toby Metcalf

      Good day everyone,

      I look at these each month to determine health in my community. 

      Using Community Manager Reports > User Adoption I am able to see this valuable information; is it possible 1 user can be counted in all three?  How accurate are these numbers?

      Please see some questions within each definition

       

      Active Users: Users who have viewed at least one document, discussion, blog post, status update, poll, video, idea, group overview page, space overview page, or project overview page in the previous 30 days.

      • These are all lurkers correct?
      • How can this list be expanded upon:
        • Is it possible to see which lurkers are consuming the most content?

       

      Participating Users: Users who have commented on, replied to, liked, rated/voted, edited, or created at least one document, discussion, blog post, status update, poll, video, idea, group, space, or project in the previous 30 days. It also counts any users who have joined a group in the previous 30 days.

      • Same question - how much are they participating

       

      Contributing Users: Users who have created at least one document, discussion, blog post, status update, poll, video, idea, group, space, or project in the previous 30 days. You need to actually create something and not just respond to existing content to be considered a contributing user. For example, you can start a discussion, ask a question, or post a document in order to be considered a contributing user.

      • Here is the GOLD!
      • How can we see these members to congratulate them?

      Best,

      Toby