Does Teresa have the ability to make changes in the shared drive directly? For instance, if Jive was removed from this scenario would she be able to change it directly? This could be a permission-related, but generally speaking, if they can access the shared drive file and has edit access to it, she should be able to using jive for office.
Yes, Teresa has access to the shared drive.
Is it possible that there is a conflict due to two people having the same file open on the shared drive and trying to edit at the same time? Thus, it would be a Microsoft permission issue rather than a Jive one?
Hey Tracy - You mentioned Teresa has access to the shared drive, but can you also confirm if she is able to save changes to the Excel file that is on the shared drive (while not necessarily publishing changes back up to Jive)?
I ask because usually if that publish button in Jive for Office isn't working it's due to the person having read-only access to the file, so knowing if she is able to make changes to the excel file will help tell us if that is what is causing this. (This is pretty common: Troubleshooting Office documents showing as "Read Only" in Jive for Office when opened from Internet Explorer )
I've asked around and I'm not aware of any logic in Jive for Office that would prevent two people from working on the same file at once and publishing from the same document (although how merges and conflicts are handled is a different topic).
My belief at this point is that if she is running into an issue it may be tied to either 1) Windows file permissions not allowing her to save / edit files while others are doing the same, or 2) her Jive for Office configuration may be the culprit.
If she is definitely able to edit the excel file on her own then the best next steps are probably gathering the Jive for Office logs from her computer (How to Find the Jive for Office and Outlook Logs ) and attaching them to a new case. The logs for Jive for Office should pretty clearly point us to whether or not this is a file permission issue.