5 Replies Latest reply on Jan 24, 2019 11:33 AM by tmaurer

    How to access the "I also have this question"

    gbrettmiller

      Discussions marked as a question present a link for readers to indicate that they also have that question. Is there any way to access that information (the number of people who also have the question) from outside that discussion? Or do you have to actually look at the Question page to see that number?

        • Re: How to access the "I also have this question"
          radelgado

          Hi Brett,

           

          When I clicked on the "I have the same question", I saw that it automatically had me "follow" your question page....maybe there is no functionality outside of that; just makes it easier to see once someone comes up with an answer to the original question. I could be wrong though, but I do have this same question, as I had been wondering about it too.

           

          Raul

          2 people found this helpful
          • Re: How to access the "I also have this question"

            Hi Brett, to get the number of other people who had the same question you do have to go to the actual question.  You can also click on the number there in order to see who the other people were that had the same question.

             

            You can see the unresolved questions ranked by the number of people who have the same question, in the content view using some filters.  It will not show me though the actual number of people who had the same question.  I use this view if I only have a little time and need to prioritize which questions I respond to.

             

            i_have_same_question.png

            2 people found this helpful
              • Re: How to access the "I also have this question"
                gbrettmiller

                Thanks, Christy.

                 

                That is what I'm trying to support, a way to prioritize the questions that need to be answered.

                 

                Just dug a little deeper into the API, looks like there is some info about SameQuestion. Not sure exactly how to make use of it, though, since it returns a list of people not a number. Could just use the .length property, I guess, would need to loop through all open questions in the place.  Hmmm..... potential.

                 

              • Re: How to access the "I also have this question"
                akoplen

                Hi there,

                 

                I have a question about the "I have the same question" feature. If a user clicks this button, does this qualify as "activity" on the post, and would then populate a question to the top of a "recent activity" widget or within the "content" tab? I am curious if it helps "escalate" a question by moving it to latest activity, or if all it does it simply adds a tick on the post that another person also has the same question.

                 

                If anyone could provide insight, that would be very helpful.

                 

                Thank you!

                Alexis

                • Re: How to access the "I also have this question"
                  tmaurer

                  Along the lines of all of these questions, does anyone at Aurea know if this metric is going to be surfaced somehow in reporting? For example, if as a community manager I wanted to know how many people got value out of a response, this would be one indicator of that. I'd love to be able to put more emphasis on this kind of analysis.

                   

                  Alternatively, is it surfaced somewhere in the DES so that it can at least be pulled from there?

                   

                  Thanks!