Reviewing through your description, this couple point to a potential clustering issue with your instance. As such I would recommend submitting a case in your customer group here in the Jive Community as a next step where a member of our support team can assist with further investigations specific to your instance.
Hi Lynda Nguyen,
You should have access to your customer group via the Get Help >> MyJive Group link at the top of this page:
Or, if you are not taken to your customer group you will need to reach out to the community admin for your instance as they will be able to provide you with access to the group.
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