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Reviewing through your inquiry you should have the option to sync a user's profile photo via the Admin Console > People > Settings > User Data Synchronization Settings page. For more information on these settings you might also find the Synchronizing with User Authentication Systems section of the documentation. However, if you have already configured this setting and are still not seeing photos sync over I would recommend submitting a case in your customer group here in the Jive Community as a next step so that a member of our support team can assist with an investigation into your instance and review through its log files on the backend.
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