1 Reply Latest reply on Sep 6, 2016 11:48 AM by jesse.fuller

    My Jive Daily account is deactivated

    rosalievandiermen@yaworks.nl

      I can't reset and get an email that my account is deactivated. How can I fix this?

       

        • Re: My Jive Daily account is deactivated
          jesse.fuller

          Hi rosalievandiermen@yaworks.nl,

           

          Looking at the subject of this discussion I see you mention an issue with the Jive Daily app, however looking at the email pictured above, it appears to relate to the Jive Chime app. For clarification, if you were using the free version of the Jive Chime app, you are seeing the expected beahvior as this service was discontinued on Sept 1st - Free Jive Chime Stand Alone Version: Product Update

           

          However, if you are seeing an issue with your Jive Daily app or if you had purchased the Jive Chime app for your instance, please submit a case in your customer group here in the Jive Community or reach out to your account manager as a next step and a member of our support team can assist in performing additional investigations into your specific Jive instance.

           

          Thanks!