1 Reply Latest reply on Sep 12, 2016 7:07 AM by jesse.fuller

    Inbox always showing unread items after reading all (known bug?)

    joanncraig

      This case serves to ALERT Jive Support that there appears to be a bug occurring with one (that I know of) of our MHE users.  After toggling between all filters to see all notifications/unread items, users still cannot locate the missing inbox items.  Based on the question I found linked below, I will instruct our user to select "Mark all read" to clear the box.  Please confirm that this is still the course of action.

       

      Thanks,

      Jo Craig

      Screen Shot 2016-09-08 at 2.34.59 PM.png

       

      Inbox shows I always have one unread notification in the Jive Community, but at the same time says I have: No unread items

       

      cc: Ted Hopton