1 person found this helpful
The full URL should be included in the email. I have been reviewing this behavior and I have not seen any reported issues surrounding it. Therefore to allow the Support team to further investigate this issue I would recommend creating a case in your Private support group with the Reproduction steps as well as the email and time when the user received the invalid link. This will allow support to review the outgoing mail logs of the provided time and determine if the issue is occurring on the Jive side or if the change is occurring on the mail-client side. Once determined support will be able to investigate accordingly.
Did this ever get worked out for you? We're having the same issue with basically every link that goes into an email notification!
It doesn't sound like it would fix the issue, but we found that having that box selected appends external-link.jpsa to the beginning of the URL.
Please let me know if this works for you!
Thanks for this. I had seen that comment on another thread and have unticked that box today but still no joy with the emails that have come out subsequently with external links.Unless it takes time for it to take effect?!