Could you post a screenshot of what is grayed out, yet marked correct.
I checked this afternoon and unanswered questions appear with the Blue Question Mark , while answered questions leverage the Green Check Mark.
I tested and these toggle correctly when changing states. Are you looking for a way to sort answered questions to the top of the spotlight query results?
Michael - our community has a custom theme so that what you see with Blue is grey in ours. Other than that, it is the same.
here is an example in our community - an original post from the question asker:
and the response from the person with the "correct answer"
The threads are the same but only the single response from the end user (which does not appear when you search on the text of the title) appears with the green check mark. The issue as I see it, is that Jive should allow some options here.
a) - only show threads rather than messages in the search responses. This would appear much the way that "Browse Top Discussions" widget or Answered Questions widget but with search.
b) - show all responses in search results (/messages/) but indicate in all of them that the original question has been marked 'answered' with a green check mark (in which case the example on top here would appear green too).
c) - allow for filtering of only correctly marked posts AND have the search results include the Title of the question included in the search. In short - the second picture above would be returned if a user searched for "percentage of totals" (it is not returned currently by Jive since these words do not appear in the users response).
Note that I met with a Jive Sales Consultant last night and it was suggested to play around with the Ask a question widget.. the problem with that one is that it initiates a new question to the community very easily and the user flow we would like is for users to review search results of correct posts before creating a new post.
Hopefully that info makes it a bit clearer what I am bringing up.
I should note that our external community user behavior is primarily a made up of users searching google, finding a result in our community in search results, dropping into our site for a specific answer and then leaving. 90% of the users visiting are in this category and never use Jive search. That said, search in the community with a 'answered' filter and searching just /threads (at least as an option) would get users to the best content quickly when using the search. At least that's my 2 cents.
Patrick, it seems like your custom theme is maybe altering how the search is built to work, such as Michael shows above. The system is attempting to only show a single link to a thread and clearly mark it as unanswered or answered. Has your team thought about moving to Jive-x 9 this fall, and if so, opening up the new search view as it exists out of the box?
Another thought I had was that lots of community managers have created their own form of the "Ask a Question" widget/tile. They wanted what you stated above, to have it act almost as a combination of search and asking. So that there were lots of rich and organized results front and center and the "ask" part was below and only if needed... first step was still searching, that is. Take a look at what MapR or Republic Wireless did with these types of custom search bars on their landing pages: