4 Replies Latest reply on Sep 19, 2016 12:03 PM by christine.murray

    PDF links not converting

    christine.murray

      When I upload a PDF in Jive, the links that were originally in the PDF don't work when it's uploaded in our Jive platform.

       

      We don't seem to have this issue when documents are uploaded (the links convert just fine).

       

      Does anyone have any insight into this issue?

        • Re: PDF links not converting
          radelgado

          Hi Christine,

           

          When you post a PDF to Jive, it doesn't actually open up into the PDF, it only displays a preview of the document, you have to download the PDF to view it and then the links will work. When you upload a document though, it lives within the platform, meaning someone does not have to download it to click on links or to see the information. since it is in JIVE and has its own URL, then the links can work and reach out to the places they go to.

           

          Hope that helps.

          Raul

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