1 Reply Latest reply on Oct 5, 2016 6:54 AM by jesse.fuller

    Not receiving a reset password

    annequintos

      Hello,

       

      What should I do when my project mates are not getting a reset email after clicking 'Forget password'?

      Please advise. Thank you!

       

      Anne

        • Re: Not receiving a reset password
          jesse.fuller

          Hi Anne,

           

          Reviewing through your description I would recommend submitting a case in your customer group here in the Jive Community as a next step so that a member of our support team can investigate directly in your instance. When submitting the case if you could please include the usernames of the accounts that are attempting to reset their passwords this should help with their investigation.

           

          Thanks!