1 Reply Latest reply on Oct 7, 2016 10:38 AM by jesse.fuller

    License Issue

    neoloreadmin

      My Jive SBS Public Marketplace 7.0.3.1 is expired. I went to the Jive portal to get my keys. When I paste them into my jive - it comes back as version 4.5.0.0.  I don't see version 7.0.3.1 in the Archived list of products, so I selected 'My Keys' - which apparently is for version 4.5.0.0.

       

      Jive Lic1.png

       

      Jive Lic2.png

       

      Do I click Apply or is there another license I should be using??

        • Re: License Issue
          jesse.fuller

          Hi Jim,

           

          Reviewing through your description I would recommend submitting a case in your customer group here in the Jive Community as a next step so that a member of our account support team can review through the available licenses for your instance and provide you with access where needed.

           

          Thanks!