1 Reply Latest reply on Oct 10, 2016 8:12 AM by jesse.fuller

    PDF's not converting

    stevecurl

      We have a few PDF's uploaded yesterday (1 and 3 pages), that are not generating previews. One of them was a flyer sent to us from a vendor, while the other was a Word document converted in-house.

        • Re: PDF's not converting
          jesse.fuller

          Hi Steve,

           

          Reviewing through your description, as you mention this behavior is occurring with multiple files, it might be an issue our engineering team is tracking as CLOUD-1204, however, to confirm, please submit a case in your customer group as a next step, and a member of our support team can verify the cause.

           

          Thanks!