1 Reply Latest reply on Oct 10, 2016 8:12 AM by jesse.fuller

    PDF's not converting

    stevecurl

      We have a few PDF's uploaded yesterday (1 and 3 pages), that are not generating previews. One of them was a flyer sent to us from a vendor, while the other was a Word document converted in-house.

        • Re: PDF's not converting

          Hi Steve,

           

          Reviewing through your description, as you mention this behavior is occurring with multiple files, it might be an issue our engineering team is tracking as CLOUD-1204, however, to confirm, please submit a case in your customer group as a next step, and a member of our support team can verify the cause.

           

          Thanks!