2 Replies Latest reply on Oct 14, 2016 8:30 AM by susan.ridgeon

    How to start a new support case?

    annequintos
    annequintos Oct 11, 2016 11:47 PM

      Hello,

       

      I was advised to file a support case for my problem about not receiving reset password emails.

      When I started creating one, I was asked to add an environment in my ticket. There are no environment values/options, however.

      How do I see environment options? I'm filing a case for Producteev.

       

      Thank you

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        • Re: How to start a new support case?
          Toby Metcalf
          Toby Metcalf Oct 12, 2016 6:54 AM (in response to annequintos)

          Hi Anne,

          Your company should have a Producteev private Group on this community and you should open the case from there rather than the open community.

          The environment is your version of Jive - I am running 7.

          If you do not have a private group, you should contact your company's rep.

          Best,

          Toby

          1 person found this helpful
          • Re: How to start a new support case?
            susan.ridgeon Employee Oct 14, 2016 8:30 AM (in response to annequintos)

            Hi Anne Quintos

             

            The support case option is only available for customers with a support contract. You can raise Producteev questions in this space: Producteev

             

            not receiving reset password emails.

            I requested a password reset for your and can confirm that it was delivered successfully:

             

            a9754d13ea847b49.png

            If the email was not received, please reach out to your IT team to review the incoming emails from producteev.com.

             

            Thanks,

             

            Susan

            1 person found this helpful