1 Reply Latest reply on Oct 28, 2016 8:03 AM by jesse.fuller

    Insert image icon is missing from WYSIWYG on various user profiles. How do we reset this?

    Candace Loya

      Three days ago we started receiving reports from users that the insert image icon is grayed out on the WYSIWYG in the discussions, documents, blogs, etc. The issue is not across the board and it is not only with our basic users. We are having this issue with our administrators as well. We are in need of assistance to reset the insert image. We have looked at all our settings to see if something was turned off or on in the admin console with no idea where the error is occurring. We need assistance ASAP because we have a huge event on Monday where it is anticipated that we will have a total of 400 images added to our on-prem community. Please help.

       

      Delighted to be of service,

       

      Candace Loya,

      Communications Strategist |Marketing

      Inland Empire Health Plan | 10801 Sixth St., Rancho Cucamonga, CA 91730

      951-374-3373 | loya-c@iehp.org | www.iehp.org  

      Office Hours: M-F 8am to 5pm PST