3 Replies Latest reply on Nov 8, 2016 1:44 AM by susan.ridgeon

    No password reset email

    roychai

      Hi Producteev

       

      Did not receive the email to reset password, kindly assist!

      Roychai@tae.com.sg

       

      Regards

      Roychai

        • Re: No password reset email

          Hi Roychai,

           

          I requested a password reset on your behalf and can confirm that the emails were processed and delivered:

           

          Capture.PNG

           

          I suggest reaching out to your IT team to review the incoming emails from producteev.com, or email provider to get them to review mail server settings and spam filters.

           

          Thanks,

           

          Susan