OK, so day one in Cloud, having migrated also from BunchBall to Rewards, and we had a workgroup who all decided to cheat together.
What we've done:
Confronted them individually
Reduced their individual points back to 0, with a warning that second time they are caught they are banned from the game
Posted a blog calling for people to follow our value statement of "doing the right thing" and don't cheat
What we can't find a way to do:
Reduce their levels within missions
Anyone else run into this and have suggestions about ways to address it? For example, is there a way to drop the mission levels for a user to 0? I don't see anything in the Rewards console, but maybe there is another way (creative or using support) to accomplish it that I'm not thinking of.