We're seeing the same thing , both for some of our users and for myself
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Hi Greg and Neil,
From your description of a 222byte file, this appears to be an issue being tracked as JENSO-8086, however to confirm and track the behavior, please submit a case in your customer group here in the Jive Community and a member of our support team can assist in confirming the cause.
Additionally, you should be able to download the installation file directly from Jive for Office to install the latest version of Jive for Office.