3 Replies Latest reply on Nov 11, 2016 1:28 PM by jeromelefebvre

    Encoding issues with uploaded pdf with Japanese content


      I am having issues with the preview view of PDFs when the content is in Japanese.


      For example, I have created a new versions of the following document (this one renders just fine)




      But the PDF upload of the new version renders as in the following:




      This has happened to a few documents, but unsure what is different with the documents that do work and those do not.

      If you download the document, it renders correctly in Adobe Reader, so the issue seems to be with JIVE's PDF preview.


      Is there anything I need to do so change how a PDF is rendered?