1 Reply Latest reply on Nov 10, 2016 12:28 PM by john.decker

    users are not receiving notifications sometimes

    ssenthil0109

      Why there is an inconsistency in receiving notifications from Jive. Sometimes users receive notification and sometimes they don't.

      we checked all their settings are same as like but they are not receiving notifications !!

        • Re: users are not receiving notifications sometimes

          Hi Senthil,

          I'm sorry to hear you are experiencing notification inconsistencies. To allow support to investigate this issue specific to your site, I would encourage you to create a case in your Private Support group aka you MyJive Group. This will allow you to include specific examples and users that are impacted. If you do not have access to your Private Support group, your Account Manager will be able to invite you to the group or they will be able to create the case on your behalf.

           

          Hope this helps.