1 Reply Latest reply on Nov 17, 2016 2:59 PM by jesse.fuller

    What is the expected behavior for notifications for events?

    Diana_Ingraham

      If an event is published in a space that I am following in an email-enabled stream, I would expect an email as well as an notification in the stream.

       

      I am notifications in the stream, but not receiving emails.  Is this the expected behavior?

       

      Thanks,

      Diana Ingraham

        • Re: What is the expected behavior for notifications for events?

          Hi Diana,

           

          Reviewing through your description, as you are following the space and have your inbox set to notify you via email, I would expect this event to generate an email notification. However, as you are not seeing this happen I would recommend submitting a case in your customer group as a next step so that a member of our support team can assist with further investigations specific to your instance. When submitting the case, if you could please include the following it should help them:

           

          1. username you are seeing the behavior with

          2. link to an example event

           

          Thanks!