1 Reply Latest reply on Dec 1, 2016 4:45 AM by susan.ridgeon

    Reset Producteev Password

    mcgurtym

      I have an account on Producteev that I have been trying to reset (mcgurtym@ae.com).  I never receive the e-mail that it has been reset.  Could someone assist me please?

        • Re: Reset Producteev Password

          Hi Michael,

           

          I checked the bounce list and your email is not there.

           

          I resent the password reset email to mcgurtym@ae.com:

           

          Password Reset.PNG

           

          And this was processed and delivered successfully as per the previous attempts:

           

          Sendgrid.PNG

           

          I would suggest reaching out to your IT team to review the incoming emails from producteev.com, or email provider to get them to review mail server settings and spam filters.

           

          Thanks,

           

          Susan