1 Reply Latest reply on Dec 1, 2016 4:45 AM by susan.ridgeon

    Reset Producteev Password


      I have an account on Producteev that I have been trying to reset (mcgurtym@ae.com).  I never receive the e-mail that it has been reset.  Could someone assist me please?

        • Re: Reset Producteev Password

          Hi Michael,


          I checked the bounce list and your email is not there.


          I resent the password reset email to mcgurtym@ae.com:


          Password Reset.PNG


          And this was processed and delivered successfully as per the previous attempts:




          I would suggest reaching out to your IT team to review the incoming emails from producteev.com, or email provider to get them to review mail server settings and spam filters.