2 Replies Latest reply on Dec 2, 2016 4:43 AM by Dina Vekaria

    Standard responses to discussions and cases in Jive

    jneill

      How do people handle a case or discussion in Jive when there are company branded responses required?

       

      We created a space called communication templates where the agent can copy canned responses (that need little tweaks).  This helps save time and makes sure we have our customer branded messages.  Just wish there was a feature to add these templates to a case/discussion.

       

      I created an Idea and if you guys like it please vote for it Reply to case or discussion with a template