Disclaimer: We are using Jive 220.127.116.11, so I realize many of you have moved beyond.
That said, I am trying to add a list of comma-separated user names to a social group in Admin Console > Admin tab > Add Members to Group page. I have checked and rechecked my group syntax and I have it right: /groups/group-name, but I am getting the following error:
( ! ) SocialGroup with display name /groups/group-name could not be loaded from the database.
I have admin privs, but did not create the group. I am wondering if perhaps permissions are set incorrectly on the groups and that's why the group isn't loading from the database. (Yes, I have checked in the UI and the group exists and already has a few members who were invited manually, so the group appears to be functioning.) Note that I tried to add one valid username using this method and received the same error, so I do not think the comma-separated list is the issue.
I have logged out of Jive, cleared my browser cache, restarted my PC, and still I get this error when I attempt to add users to the group. I have searched the community to see if anyone else has asked about this error and found nothing. I searched the Jive 6 Admin Help and can't come up with anything specific enough to be of help. Does anyone out there have a suggestion for me?
Just to close loop here... Got the answer from Jive Support this morning. (TY!) Do not include /groups/ when specifying the group name in the Add Members to Group page. The example text in the console UI includes /groups/group-name, but only group-name is bold so I guess that was supposed to clue me in that only the name as specified in the group's URL was all I needed to enter.