Solving the "Universal Use Case" with Jive
Regardless of the size of your organization, the types of products or services it provides or the industry it competes in, learning and development is a critical function. Knowing how to do one's job, being able to find needed information/insights and leveraging internal know-how to solve new problems are a few ways that effective learning practices directly impact the bottom line. In other words, learning is the "universal use case."
Learning, like most things these days, is being transformed by technology, the global marketplace and the speed of business. It is evolving away from traditional event-based classroom training to blended learning experiences. These experiences are dynamic, on-going and they leverage the strengths of online content and social interaction. Another part of this evolution is the recognition that informal learning - the peer-to-peer and self-directed sharing of information, insights and resources - is key to how we each get our jobs done every day. Capturing and surfacing this tribal knowledge enables employees to perform better. Because of its comprehensive functionality, Jive is enabling this evolution of the learning function, a use case that is universally applicable to any organization.
To demonstrate this, Pokeshot proposes the creation of a separate Learning & Development track for JiveWorld 17. Over the last couple of years a growing group of customers have expressed interest in seeing Jive explicitly highlight the use of their platform to achieve learning-related outcomes. After JW16, key stakeholders in the Learning group requested that we sponsor a Learning Unconference. Rather than create a separate, unofficial event around a topic that has value for partners, community managers/advocates, prospective customers, sales, etc., its time to harness the recurring interest in this topic and launch a new track for JW17. The purpose of this track would be to showcase the different ways that Jivers are using the platform and its ecosystem as a performance support tool, a knowledge management solution and an alternative to a Learning Management System (LMS). The underlying outcomes to this track could be: 1) deepen your organization's use of Jive through learning-focused use cases and 2) boost engagement by creating learning communities.
Below are some potential topic areas that could be used to organize submitted proposals for sessions. (Please note: many of these were compiled from the Learning group in the Jive Community and it is anticipated that several Jive customers have submitted or will be submitting proposals on at least some of these topics.)
- Social Learning
- Blended Learning
- Online Learning
- Informal Learning
- Communities of Practice
- Leadership Development Programs
- Developing Social Leaders
- Jive as a Learning Hub (LMS integration)
- Jive as a LMS alternative
- Just-in-Time Learning / Training (performance support)
- Training / Developing Customers and Partners
- Curate/Access Learning Resources
- Create Knowledge Base (knowledge management)
- Use outcomes/content from collaboration for future learning
- Sales Enablement
- Measuring the Impact of Training on Community
- Business of Learning (higher education, K-12 schools, professional associations, content providers)
Using the structure of 8 sessions over two days, below is a draft outline of what the track could look like. Unless otherwise noted, session topics and/or speakers are proposed/unconfirmed.
Opening session - Andy Wooler, Hitachi Data Systems: The Invisible LMS: Using Jive as Part of Your Learning Ecosystem (See "Bringing the Invisible LMS to Life")
Session A - Pete Rendek, Avnet Technology Solutions: Customer Sales Enablement and Training with Jive in a B2B environment
Session B - Anne Bartlett-Bragg, Ripple Effect Group: Digital Capabilities: Where People and Technology Intersect
Session C - Amy Castillo, Al Redding, Trinity Health: Recreating the Modern Conference with Jive
Opening Session - Cheryl Bisram, Jive Software: User Enablement in the Jive Community
Session X - Emily Joy Bembeneck & Matthew Cohn, University of Chicago: Jive for higher education.
Session Y - Keeley Sorokti, Commvault: Selling is a Team Sport: Integrating Jive-n into all aspects of a Sales New Hire Program
Session Z - Roundtable Discussion (moderated by Stephan Muller-Ziebur, CEO of Pokeshot): Potential participants: Keeley Sorokti, Amy Castillo and Al Redding, Andy Wooler, 7Summits and Social Edge. Topics could include:
- value of Jive as an alternative or supplement to LMS
- the future of social learning
- how enabling learning w/ Jive affects engagement in their community