Reviewing through your description, you should be able to temporarily disable (do not delete) the account if that is the next step in your troubleshooting process. However, I have seen many customers integrate with OKTA in the past and have not seen this type of request before (so am not certain that this will resolve the issue). As such, if you continue to see this type of behavior with the account disabled, I would recommend submitting a case in your customer group ( MyJive Secret Support Group Administration FAQ ) as a next step so that a member of our support team can review through your specific instance for additional clues/next steps.
Thanks for your reply. Our Okta partner Real Connections did run som tests with the admin account deactivated. It didn't make any difference. For further investigation Okta requested a log file from the 24 Care Jive UAT environment.
Therefore I did log a new case: User export issue from Jive to Okta
Maybe you can look in to it also
Thanks in advance