-
Re: No confirmation mail for producteev
susan.ridgeon
Jan 10, 2017 1:47 AM
Hi Jaime Pulla
The email address was removed from the bounce list and the password reset email was resent, processed and delivered successfully.
Thanks,
Susan
-
Re: No confirmation mail for producteev
Thank you Susan, I already changed the password, thanks, however, I still can´t verify the account. I select "resend verification email" but I don´t receive anything.
Thanks
-
Re: No confirmation mail for producteev
susan.ridgeon
Jan 11, 2017 1:19 AM
Hi Jaime,
The emails are being processed, but are being blocked by your spam filters. I unblocked the email again today but the same issue occurs:
I would suggest trying to whitelist @email.producteev.com. For some reason the spam policy assigned the verification email a high spam score.
The bounce email comes from a qyie.163.com domain that is based in China and China have all the network traffic monitored, so we could be hitting some of those restrictions.
Regards,
Susan
-
-
Re: No confirmation mail for producteev
Thank you Susan
Sorry on the delay, I am giving up, I tried to whitelist but they ask me a complete email address, It might by china´s server that is blocking it, however I get the jive emails just fine, is there a way I can verify that email through another email address, I know it sounds silly but maybe a copy to that email might be sent to another email address.
-
Re: No confirmation mail for producteev
susan.ridgeon
Jan 18, 2017 3:23 AM
Hi Jaime,
The email is sent automatically to the email address used to register with.
Can you please try and add the following email account bounces+256423-7516-jaime.pulla=cavaville.com@emailapp.producteev.com or domain emailapp.producteev.com into your Domain's Whitelist?
Thank you,
Susan
-
