Hi Melissa -
These are great questions that I would love to explore with you! These are areas that I have focused on with my community so can probably give you some ideas.
I am the internal community manager at Carbon Black, and have over 15 years of experience managing both internal and external communities for a wide range of audiences.
Let me know if you are interested in working together. :-)
Can you dm me your contact information and your general availability? Once we have that done we can start chatting about your questions. :-)
Hello Helen- That would be great! Thank you for your reply.