1 Reply Latest reply on Feb 8, 2017 7:28 AM by jesse.fuller

    Why is my question locked?

    edmiidz

      Why isn't "Mark all read" marking threads read?   is locked.

       

      Doesn't that prevent people with the same issue from interacting with the topic?

        • Re: Why is my question locked?

          Hi Nik,

           

          Reviewing through the linked discussion, as an answer has already been provided in the case you submitted, the discussion was locked as it's no longer being monitored by Jive.

           

          Doesn't that prevent people with the same issue from interacting with the topic?

          Yes, once answered, questions are locked to encourage people to create new discussions if they had further questions related to an older discussion. This way a member of the Jive team will be alerted that there is new activity here in the Jive Training and Support Resources space.

           

          Thanks!