3 Replies Latest reply on Feb 15, 2017 10:42 AM by jesse.fuller

    Where are the settings for automatic 'assumed answered'?

    jessicavallentine

      I feel like I should be able to find this myself, but I've looked through the documentation (although perhaps not thoroughly enough) and searched on JiveWorks and not found the answer.

       

      I'm tidying up our unanswered questions and I've seen in other discussions (Re: How do I disable the automatic "Assumed Answered" setting for questions? ) reference to a setting where unanswered questions will be automatically set to 'assumed answered' after a certain time period.

       

      The thread linked above talks about turning the feature off, but I want to turn it on as this doesn't seem to be happening for our (cloud) instance. Unless the automatic timing is much older than any of our oldest unanswered questions? Where is the setting that manages this feature?

       

      Thanks!