0 Replies Latest reply on Feb 16, 2017 12:15 PM by beetna.kim

    Best practices for maintaining knowledge articles?

    beetna.kim

      To those of you managing customer support communities, does anyone have best practices they can share for exporting and updating knowledge articles?  We are undergoing an knowledge audit, which requires exporting docs from Jive, reviewing with subject matter exports, and then uploading revised knowledge articles.  This process is very manual and very time-consuming.  Has anyone found a workaround or best practice that they can share?