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Re: Problems saving and retrieving Tile Config
rashedtalukder Feb 27, 2017 11:47 AM (in response to chris.wilkinson.8181)Is your tile.onOpen function nested within another function of some kind? I don't see why it would be in the db with the same tile instance id but not get retrieved.
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Re: Problems saving and retrieving Tile Config
chris.wilkinson.8181 Mar 1, 2017 11:17 AM (in response to rashedtalukder)Hi Rashed Talukder,
The call to register a callback with tile.onOpen() is at the top of the document in a <script> tag.
tile.onOpen takes in a function as a parameter, which is a callback that's invoked when the Tile is rendered. By nature of the fact that my callback function is being invoked, it's probably safe to say that it's been registered properly. Am I mistaken?
Myself and my associate downloaded the Twitter Tile as-is and reproduced this behaviour.
Can someone at Jive take a look as well and see if there's a bug? We've burned about 20 hours of our customer's budget trying to figure this one out.
Thank you,
Chris
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Re: Problems saving and retrieving Tile Config
wesley.goldsteinFeb 28, 2017 4:37 PM (in response to chris.wilkinson.8181)
Ryan Rutan , any thoughts on this?
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Re: Problems saving and retrieving Tile Config
Ryan Rutan Mar 2, 2017 7:15 AM (in response to chris.wilkinson.8181)1 person found this helpfulFrom what I can see, I agree, this looks like a Bug of sorts. What is the tile definition type, from Creating Custom View Tiles? (i.e. what is your definition.json for the Tile). Is it possible that it needs to change the "dataProviderKey" to "internal" or "external" value?-
Re: Problems saving and retrieving Tile Config
chris.wilkinson.8181 Mar 2, 2017 8:46 AM (in response to Ryan Rutan)Hi Ryan Rutan,
Our Tile's definition.json is as follows:
{
"displayName" : "ask-tile",
"name" : "ask-tile",
"description" : "Tile with extended ask",
"style": "CUSTOM_VIEW",
"displayWidth" : "ALL",
"dataProviderKey": "internal",
"pageTypes" : [ "PLACE", "USER" ],
"icons": {
"16": "https://developer.jivesoftware.com/DeveloperAssets/images/icons/jivedev-xsmall.png",
"48": "https://developer.jivesoftware.com/DeveloperAssets/images/icons/jivedev-small.png",
"128": "https://developer.jivesoftware.com/DeveloperAssets/images/icons/jivedev-med.png"
},
"config": "/ask-tile/configuration.html?features=responsive,tile,core-v3",
"view": "/ask-tile/view.html?features=responsive,tile,core-v3"
}
The dataProviderKey attribute is set to internal. Is that correct?
Chris
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Re: Problems saving and retrieving Tile Config
Ryan Rutan Mar 2, 2017 10:11 AM (in response to chris.wilkinson.8181)To confirm, are you hosting this inside Jive, or are you using middleware?-
Re: Problems saving and retrieving Tile Config
chris.wilkinson.8181 Mar 6, 2017 12:53 PM (in response to Ryan Rutan)Hi Ryan,
We've actually tried both. First we tried hosting the addon externally but encountered this error. Wanting to rule out external hosting as the point of failure, we packaged the addon's resources in its extension.zip file and tried again, with the same result.
Thank you,
Chris
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Re: Problems saving and retrieving Tile Config
wesley.goldsteinMar 9, 2017 2:18 PM (in response to chris.wilkinson.8181)
Ryan Rutan , any other thoughts on this?
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Re: Problems saving and retrieving Tile Config
john.boloian@nuance.com Mar 11, 2017 9:14 AM (in response to chris.wilkinson.8181)1 person found this helpfulHi - I'm getting this issue as well. no TileInstanceId in the config view for a tile.
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Re: Problems saving and retrieving Tile Config
wesley.goldsteinMar 16, 2017 11:02 AM (in response to chris.wilkinson.8181)
Ryan Rutan , anyone else who can help on this problem. This is going to stop everyone from building custom tiles on Jive 9.
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Re: Problems saving and retrieving Tile Config
Ryan Rutan Mar 16, 2017 11:25 AM (in response to wesley.goldstein)Wes, sorry I'm juggling tons of items at the moment and this slipped through.
I did however check this on a Jive 9 instance with an Activity Stream integration, and it didn't seem to have any issues.
Can you confirm if this is happening for all Tiles, or just Custom View? I would go ahead and file a support case in the time being just to help it work in parallel, as this shouldn't be happening...especially with out of the box examples that have worked since Jive 7.
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Re: Problems saving and retrieving Tile Config
chris.wilkinson.8181 Mar 16, 2017 12:31 PM (in response to Ryan Rutan)1 person found this helpfulHi Ryan,
Can you confirm if this is happening for all Tiles, or just Custom View?
Per the example above, we're creating a Custom View Tile. We haven't tested other types.
I did however check this on a Jive 9 instance with an Activity Stream integration, and it didn't seem to have any issues.
By any chance, did you try the Twitter Tile? If you can reproduce the bug as well as myself and John Boloian then that would be great confirmation. Otherwise, when we post a support case might get asked to post in the Developer space first.
Chris
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Re: Problems saving and retrieving Tile Config
wesley.goldsteinMar 20, 2017 11:52 AM (in response to chris.wilkinson.8181)
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Re: Problems saving and retrieving Tile Config
Ryan Rutan Mar 20, 2017 12:09 PM (in response to wesley.goldstein)Wes, I will do my best to attempt this ASAP this week, but I would proactively file a support ticket to get their insights. Based on what I know about your exposure to the platform, and history...I trust that I will be able to reproduce your findings.
What I can tell you is that I believe I have saved Tile Configs on a Jive 9 instance; however, I haven't tested all Tile Types. I will do my best to find a new Jive 9 instance to try this on post haste, but I still think the best parallel course of action is to provide these steps for support to follow-thru as a bug report.
Please @mention me on that thread so I can share my feedback as well.
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Re: Problems saving and retrieving Tile Config
wesley.goldsteinMar 20, 2017 1:13 PM (in response to Ryan Rutan)
Hi Ryan Rutan ,
We tried to file a support ticket but was told this was a customization so they wouldn't look into it. I'll @ mention you on the original case just for your info. Maybe you'll have better luck than us.
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Re: Problems saving and retrieving Tile Config
Ryan Rutan Mar 20, 2017 1:29 PM (in response to wesley.goldstein)Yes, please @mention me.
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Re: Problems saving and retrieving Tile Config
Ryan Rutan Mar 20, 2017 1:28 PM (in response to chris.wilkinson.8181)Wes Goldstein - Thanks to the help of Rashed Talukder and a UAT 9.0.1.0 instance, we were able to confirm that the Twitter Tile works just fine. Saves the config, and restores it on Edit, even echoing the config to the console.
Perhaps you can confirm which version of Jive 9 you are using? Attached is our copy of the Twitter Tile that Rashed sent me.
RR
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Twitter_Tile.zip 268.8 KB
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Re: Problems saving and retrieving Tile Config
chris.wilkinson.8181 Mar 20, 2017 1:32 PM (in response to Ryan Rutan)Hi Ryan,
Per the original post, we're running 9.0.0.0.
Thank you,
Chris
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Re: Problems saving and retrieving Tile Config
chris.wilkinson.8181 Mar 31, 2017 12:53 PM (in response to chris.wilkinson.8181)Hi Ryan Rutan and Joey French,
The Twitter_Tile.zip example above doesn't have definition.json files for either the twitter-gadget-tile or the twitter-widget-tile. Is this expected?
I'm wondering if this is having an affect.
Chris
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Re: Problems saving and retrieving Tile Config
jgoldhammer Mar 31, 2017 1:27 PM (in response to chris.wilkinson.8181)I can confirm that the twitter widget tile works in Jive 9.0.1!
Unfortunately we have updated all our instances now to 9.0.1, so I cannot test with Jive 9.0.0...
There is no need for a definition.json in the tiles-folder.
It is only necessary to have one in the top-level directory.
Can you post your structure here? Have you tried to move your definition.json into the top-level folder?
Thanks
Jens
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Re: Problems saving and retrieving Tile Config
jgoldhammer Apr 27, 2017 6:15 AM (in response to chris.wilkinson.8181)Do you find a solution for this Chris Wilkinson ? Seeing the same now in my instance and with external hosted tiles.
Thanks
Jens
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Re: Problems saving and retrieving Tile Config
jgoldhammer Apr 27, 2017 7:45 AM (in response to jgoldhammer)My problem was that I missed to add
"dataProviderKey": "internal",to the definition.json.
Now I can confirm it is working in Jive 9.0.1 for internal and external hosted apps...
Thanks
Jens
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Re: Problems saving and retrieving Tile Config
chris.wilkinson.8181 Apr 28, 2017 1:01 PM (in response to jgoldhammer)Hi Jens Goldhammer,
Thank you for this. We had a lengthy support case where we simply ran out of budget and had to walk away, so we never got a resolution. If the customer wants to re-visit then I will certainly try this setting.
Cheers,
Chris
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