Can you please include Matthew Hess,Mark Nuzzo on your response to this issue. I will be out of the office the rest of the week. Also, can you please give us an estimated time to respond? This is affecting our upgrade to Jive 8 and we would like a path forward on this issue as soon as possible.
Reviewing through your description, I would suggest submitting a case in your customer group ( MyJive Secret Support Group Administration FAQ ) as a next step, where a member of our support team can investigate further into your specific instance. Additionally, when submitting the case, if you could provide a link to a place where this behavior is occurring, it should assist with their investigation.