0 Replies Latest reply on Mar 9, 2017 3:05 PM by wdaschrisjsteinke

    How to reset the admin password for Jive 9 on premise!

    wdaschrisjsteinke

      Hi,

       

      We are in the process of  upgrading our Jive instances from Jive6 to Jive 9 and we are doing an intermediate step of updating to Jive8 from 6 and then to 9!

       

      We have a development instance of 9 that we can't login to with the admin password.

       

      Updating the passwordhash in the MySQL database did not work as described in another discussion, that works fine for our 8 instance and below, but not 9.

       

      Doing this does not work as suggested by another:

       

      DELETE FROM jiveProperty WHERE name = 'jive.master.encryption.key.node';

      DELETE FROM jiveProperty WHERE name = 'jive.master.eae.key.node';

       

       

      Any help or assistance would be great.