1 Reply Latest reply on Mar 20, 2017 7:27 AM by jesse.fuller

    Why can't new accounts see the SFDC case management connector tile?

    jcavanagh

      We recently went live with the new SFDC case management connector. All of the users at the time of going live were able to see cases in the tile for the connector. Now whenever we add new accounts/users they cannot see the tile in their group. I have verified that there are matching accounts in our instance of salesforce with the matching email address. The only difference i can see in SFDC is that users that were here before the connector went live are created by Jive-x. New users that may have existed before or are new are created by someone else other that Jive-x in sfdc.