1 Reply Latest reply on Mar 20, 2017 7:42 AM by jesse.fuller

    Why does the data in the Jive API Explorer Data Service come back differently than the Community Manager and Impact Reports? If it's the same time span (3 months), why is there a discrepancy in numbers?

    onc48985

      I pulled data for blogs, spaces, and videos out of the Jive API Explorer Data Service. When I do the data dump into excel the number of views and viewers (for a given 3 month time space) is different compared to the views and viewers in the Impact Metrics.

       

      Can you explain why there is such a difference in numbers and which is the most accurate information if we need to provide these metrics to upper management?

       

      Also, I can't seem to pull the raw data for groups - only spaces. Is that correct? And why can't I get the raw data for groups?

       

      Thank you,

      Sara