Hi Sara Miller,
Generally speaking, the CMR and DES results will typically be different as the CMR provides a daily "roll-up" of data, where as the DES is closer to realtime (might be up to 15min lag).
That being said, impact metrics should pull from the same source as DES, so I would expect these to align. As such, I would suggest submitting a case in your customer group ( MyJive Secret Support Group Administration FAQ ) as a next step, so that a member of our support team can assist with further investigations into this behavior. When submitting the case, if you could also include the following information, it should assist with their investigation:
1. Specific call you are making to pull your report from the data export service
2. Link to content where you are seeing a difference in the counts for views within the impact metrics and data export service