Hi Jessica Howard,
REviewing through your description, as you mention the user is the creator of the content, I would also expect the option to "feature on your profile" to be present in the list of actions, similar to:
However, as you are not seeing this option for the specific user in your instance I would recommend submitting a case in your customer group ( MyJive Secret Support Group Administration FAQ ) as a next step where a member of our support team can investigate directly in your instance. When submitting the case if you could provide
- username of the account reporting the issue
- link to the content they are attempting to feature
- confirm if the behavior is limited to a specific piece of content or are they not seeing the option available on any content they create
1 person found this helpful
Hey Jesse Fuller,
Wanted to follow up & let you know what I found after opening up a private case. Turns out a user can only feature 2 pieces of content on their profile (the user already had 2 items featured on their profile), which is why that option was no longer available.
Thanks again Jesse!