1 Reply Latest reply on Apr 18, 2017 3:01 PM by jesse.fuller

    Is anyone having issues with content editor display behaving strangely?

    Diana_Ingraham

      When editing a document, especially one containing bullets, in the Jive content editor / RTF editor, the screen often freezes or the focus appears to jump around.  That is, the screen will start rebuilding for apparent reason and your cursor is in a different position from where you last placed it.

       

      It happens more frequently when you are screen sharing.  It is an intermittent problems.

       

      Is anyone else experiencing similar issues?  What, if anything, can we do about it? 

        • Re: Is anyone having issues with content editor display behaving strangely?

          Hi Diana,

           

          Reviewing through your description, as you mention it's worse/more frequent when on a screen share, it's possible this is a resource limitation on the specific machine you are accessing from. However, I would suggest submitting a case in your customer group ( MyJive Secret Support Group Administration FAQ ) as a next step so that a member of our support team can perform additional investigations specific to your instance. When submitting the case if you could provide the following type of information it should assist with their investigation.

           

          1. Does this appear to be limited to a specific browser/version

          2. Are multiple users seeing the same behavior or does it appear to be limited to a specific user's account/or machine?

          3. A link to a document where you are seeing this behavior

           

          Thanks!