1 Reply Latest reply on Apr 28, 2017 11:51 AM by jesse.fuller

    Maximize Video Player on Mac Safari

    Helen Chen

      I am hoping that someone with a Mac can check this one for me -  A user has asked how to maximize a video in Jive-n when playing in Safari.   He says there isn't the same icon for maximizing the video seen in Chrome.

       

      Any work-arounds other than switch to Chrome?

       

      Thanks!

      Helen

        • Re: Maximize Video Player on Mac Safari

          Hi Helen,

           

          Using JiveWorld17 Promo Trailer - Courtesy of Dina Vekaria as an example, I am showing the following "Full Screen" option when browsing in Safari:

           

           

          If your user navigates to that video are they seeing the option present? Or if there is a specific example of a Video here in the Jive Works community where you are seeing the option missing, can you please provide a link to the content?

           

          Lastly, if this is limited to videos/specific video in your private instance I would recommend submitting a case in your customer group ( MyJive Secret Support Group Administration FAQ ) as a next step so that a member of our support team can review through your instance as a next step. When submitting the case if you could include the following information:

           

          • link to an example video where the behavior is seen
          • version of Safari being used

           

          it should assist with their investigation.

           

          Thanks!